Korongo Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email:
What information we collect, use, and why
We collect or use the following personal information to provide and improve our products and services:
- Names and contact details
- Website user information and usage data (including how you interact with our website, products, and services)
We collect or use the following personal information for dealing with queries, project proposals, complaints, or claims:
- Names and contact details
- Communications history and purchase/service history
Lawful bases for collecting and using your data
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. We rely on the following bases:
- Contract: We collect and use your details to perform a contract with you or to take steps at your request before entering into a contract (e.g., delivering a client project or sending a quote).
- Legitimate Interests: We collect usage data and contact details where it is necessary for our legitimate business interests, such as responding to general inquiries, optimizing website performance, and improving our products and services—provided this does not unacceptably impact your privacy rights.
- Consent: Where required by law (e.g., non-essential website cookies or direct marketing communications), we process data based on your explicit consent.
Where we get personal information from
- Directly from you (e.g., when you fill out a contact form, email us, or sign up for a service).
- Automatically via your device when you interact with our website (e.g., standard browser analytics and log data).
Who we share your information with
We do not sell your personal data. However, we may share relevant data with trusted third-party service providers who assist us in operating our business, including:
- Web hosting and cloud infrastructure providers
- Database and platform service providers
- Analytics services
If any of these third-party services store or process data outside the UK, we ensure appropriate legal safeguards (such as standard contractual clauses or UK adequacy regulations) are in place.
How long we keep information
We keep your personal information for as long as we are actively working together. We will remove or securely archive your information 36 months after our active relationship ends, unless a longer retention period is required by law (e.g., financial and tax records, which must be retained for 6 years) or you request deletion earlier.
Your data protection rights
Under UK data protection law, you have the following rights depending on the lawful basis used:
- Your right of access: You have the right to ask us for copies of your personal information.
- Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure: You have the right to ask us to delete your personal information in certain circumstances.
- Your right to restriction of processing: You have the right to ask us to limit how we use your personal information.
- Your right to object to processing: You have the right to object to the processing of your personal data where we rely on legitimate interests.
- Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organization, or to you.
- Your right to withdraw consent: When we use consent as our lawful basis, you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To exercise any of these rights, please contact us at .
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us directly at .
If you remain unhappy with how we have used your data after raising a complaint with us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint